1. What is Massage Therapy?
  2. What should I expect at my first appointment?
  3. What if I become uncomfortable during the massage?
  4. Should I talk during my treatment?
  5. Do you offer same day appointments?
  6. Do I have to be undressed for my treatment?
  7. What kind of products do you use during a treatment?
  8. Should I tip my massage therapist?
  9. Do you offer Deep Tissue treatments?
  10. Will massage therapy hurt/ will I be sore afterwards?
  11. Will my insurance company cover my massage?
  12. Payments/Receipts
  13. Do you offer MVA or WSIB claim treatments?
  14. Cancellation/Late Policy


What is Massage Therapy?

Massage Therapy is defined as hands-on manipulation of the soft tissues of the body, specifically, the muscles, connective tissue, tendons, ligaments and joints for the purpose of optimizing health. – College of Massage Therapy, CMTO.com

What should I expect at my first appointment?
After you have filled out a health history and consent forms, we will go through it together and discuss any additional information. We will talk about your treatment goals and focus to determine if massage therapy is the best course of action for you.

What if I become uncomfortable during the massage and wish to stop? 
You have full control over the treatment and may withdraw consent at any time. Simply tell me you would like to stop the treatment and I will end the treatment immediately.

Should I talk during my treatment?
This is completely up to you. If you are feeling chatty one day and not the next, that is completely fine. I will ask some necessary questions throughout the massage but the rest is up to you.

Do you offer same day appointments?
Absolutely! When booking online, you may notice I keep a one hour buffer from the time of booking to the next availability. This is mostly to allow for travel time in case I am not already at the clinic. To check for availability with less than an hours’ notice, please give me a call.

Do I have to be undressed for my treatment?
Massage therapy is based on your personal comfort level. It can be beneficial to treat with skin to skin contact but is not necessary to get results. I will always work within your comfort zone. If you do decide to undress, you area always covered by a sheet and blanket and I will only uncover areas I work on at the time within the treatment.

What kind of products do you use during a treatment?
I currently use Myo-Ther Essential Massage hypoallergenic Gel but I do have other oils and some lotions available. Please let me know of any allergies that may influence the choice of solution used. You are welcome to bring in a product you would like used as I have no topical allergies.

Should I tip my massage therapist?
No, tipping is not necessary or expected; tipping is more customary in spa environments. The best reward you can offer is to re-book and refer others! 

Do you offer Deep Tissue treatments?
Overall, yes. I am able to offer a variety of pressures, from very light to quite deep which correspond with a wide varieties of muscular dysfunctions. Each body requires a unique pressure; I begin with a lighter pressure so I can assess your tissue and safely add more pressure as needed. 
If you find my pressure is too much or too little, PLEASE let me know and I will adjust accordingly.

Will massage therapy hurt/ will I be sore afterwards?
One of the risks of massage therapy is a tenderness following a massage treatment. This is completely normal, especially for a purpose directed treatment. It is essential to communicate with me as your RMT in order to evaluate and control each individual’s tolerance to avoid unnecessary discomfort.

Please remember to drink lots of water and apply heat to affected area to help soothe stressed muscles. 

Will my insurance company cover my massage?
Each insurance plan depends on the individual plan. As a Registered Massage Therapist, I am able to issue a receipt with all the necessary information most companies require. Please check with your current insurance provider to confirm if you are covered and for how much you might be covered.
At this point in time I do not offer direct billing.

Payments/Receipts
All treatments are to be paid for at the time of your appointment. The types of payment I accept are Debit, Visa, MasterCard, American Express, and cash. Receipts will only be issued at the time of payment and are only issued in the name of the person receiving the treatment; receipts cannot be post or back dated.
*NSF cheques will be charged a $25.00 fee.

Do you offer MVA or WSIB claim treatments?
No, I am not currently able to offer those kinds of treatment plans. If you need that kind of care, please let me know if you would like me to help you find someone who does.

Cancellation/Late Policy
When you book a massage therapy that time is specifically reserved for you. Please allow for 24 hours’ notice for cancelling any appointments to ensure the mutual respect of both your time and mine. Without 24 hours' notice, you may be billed the full appointment price.

* For clients arriving late to their appointments: please note I am often booked back to back, and will only be able to give you the remaining time in your treatment. In these cases, the full treatment fee will still apply. *

Greenfield Therapy

Registered Massage Therapy

Frequently Asked Questions